Cancellation, Replacement & Refunds
Last updated: August 2026
1. PRE-DISPATCH CANCELLATION
Orders may be cancelled with a full 100% refund only prior to package dispatch and courier handover. Once the shipment has been picked up by the logistics carrier (e.g. DTDC, Delhivery, Blue Dart), pre-dispatch cancellation is no longer possible.
To request pre-dispatch cancellation, use the CANCEL ORDER button on your order receipt page or message support with your Order ID.
2. 7-DAY PHYSICAL BOOK GUARANTEE & REPLACEMENTS
We are dedicated to ensuring every reader receives their physical volume in pristine condition. We offer a 7-day replacement or refund window from the verified date of courier delivery for genuine transit damage or major manufacturing defects.
Qualifying vs Non-Qualifying Conditions:
- ✓ Qualifying for Free Replacement / Refund: Material structural damage, such as severely torn covers, broken or detached binding, missing/torn pages, or severe transit crushing and water damage caused during courier delivery.
- ✕ Non-Qualifying Print Nuances: Standard typographic text bleed, natural paper fiber texture, edge trimming nuances, and minor ink variations are intrinsic to archival book manufacturing and are not classified as manufacturing defects.
3. UNBOXING VIDEO REQUIREMENT FOR TRANSIT CLAIMS
Because courier logistics partners require concrete evidence to honor transit insurance claims, customers reporting damaged or defective physical books must provide a continuous, uncut unboxing video.
The video must clearly capture:
- The sealed courier parcel showing the printed shipping label and tracking number.
- The continuous opening of the packaging without edits, cuts, or transitions.
- Clear visual inspection of the book showing the damage or defect.
Please submit this along with your Order ID to our support team within 7 days of delivery for an immediate replacement copy or refund.
4. DIGITAL PRODUCTS (E-BOOKS & WEB ACCESS)
Digital editions—including the Web Reader, personalized Concordance AI query terminal, and PDF facsimile downloads—are immediate-access digital goods. All digital sales are final and strictly non-refundable once access or download credentials have been unlocked.
5. REFUND SETTLEMENT TIMELINES
Approved refunds are returned to the original payment source (UPI, Credit/Debit Card, Net Banking) within 5–7 business days depending on your banking provider's settlement schedule.