Contact Us
For order queries, refund requests, or general inquiries, reach us through any of the channels below. We aim to respond within 1–2 business days.
Regular Operations
Support requests may be submitted at any time. Responses are provided during regular support operations in the order received.
Roshan Kumar Gupta
Earthos, India
FREQUENTLY ASKED QUESTIONS
I paid but can't access my e-book.
Log in with the email you used at checkout and visit your shelf at /library. If you still don't see it, email us with your payment reference number.
How do I track my physical book order?
Once dispatched, you'll receive a tracking number via email or WhatsApp. Delivery typically takes 4–10 business days depending on your location.
Can I get a refund or replacement?
Physical books qualify for free replacement or refund within 7 days of delivery if damaged in transit (with a continuous unboxing video). Digital sales are instant-access and non-refundable once unlocked.
I didn't receive a login email.
Check your spam folder. Magic login links expire in 15 minutes. Request a new one at /login. If issues persist, contact us and we'll assist manually.
PARTNERSHIP INQUIRIES
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