Shipping Policy

1. DIGITAL PRODUCTS

Digital e-books are available for immediate download after payment confirmation. No shipping is applicable. You can access your purchase anytime from your personal shelf at /library.

2. PHYSICAL BOOK — DISPATCH TIMELINE

Physical paperback orders are processed and dispatched / handed over to courier partners within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a dispatch notification with real-time courier tracking details via email or SMS/WhatsApp once your parcel is handed to the logistics carrier.

3. AVERAGE ESTIMATED DELIVERY TIMELINES

The delivery timeframes below are average estimates provided by our logistics partners and should not be interpreted as guaranteed delivery commitments. Actual delivery times may vary depending on courier operations, destination, weather, public holidays, and other factors beyond our control:

These timelines are provided for informational purposes only and do not constitute a contractual guarantee of delivery within the stated period. Earthos will dispatch orders within the stated processing time, after which delivery is managed by the courier partner.

4. COURIER TRANSIT DELAYS & SUPPORT

Once a parcel is handed to the courier, delivery transit is managed by the logistics partner. Earthos will assist with tracking and support, but courier delays caused by weather, operational backlog, route disruption, or regional issues are outside Earthos’ direct control.

5. SHIPPING CHARGES

Shipping charges, if applicable, are displayed at checkout before payment. Certain order values may qualify for free shipping as indicated on the product page.

6. ACCURATE DELIVERY ADDRESS & RETURN CHARGES

Earthos is not responsible for failed delivery or return-to-origin caused by incorrect or incomplete shipping details provided by the customer. If a parcel is returned due to customer address error, the customer may be responsible for the actual outward and return shipping charges incurred by Earthos, where applicable.

7. FORCE MAJEURE

Earthos shall not be liable for delays or failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, floods, fires, strikes, pandemics, government actions, war, civil unrest, transportation disruptions, or other force majeure events.

7. LOST OR DAMAGED SHIPMENTS

If your shipment is lost or arrives physically damaged, please contact us within 7 days of delivery via our Contact Us page with your Order ID and continuous unboxing video so we can process a prompt replacement copy.

8. NO RETURN POLICY

Due to the nature of our product (books), we do not accept returns. Please review our Cancellation & Refunds policy for details on eligible refund cases.